Our Story
For insurance companies, Mutual Expert develops a fully-integrated policy administration ecosystem that utilizes the latest technologies while being informed by extensive industry experience.
Since 1985, Mutual Expert has been creating the software solutions and providing the customer support that helps insurance companies grow and retain their business. Mutual Expert’s latest innovation is [dot] Expert, a cloud-based platform that is a powerful yet elegant solution that integrates all facets of an insurance operation.
Mutual Expert is a product of ECCA, headquartered in Erie, PA.
Our History
The DOS Era
1985
A local mutual insurance company approached ECCA to develop a computer program that could record policy premium.
1987
The still-nameless insurance system’s functionality expanded to include policy and invoice printing as well as claims reporting.
Accountants that specialized in the insurance industry were brought in to provide guidance on proper insurance reporting and data gathering techniques.
The user base expanded to several more mutual insurance companies.
1990
The nameless system was officially designated the Mutual Insurance Company System, or M.I.C.S. for short.
The system expanded to include quoting of Homeowners, Mobile Homeowners, and Dwelling Fire lines of business.
1991
Most companies were on agency-billing at the time, so a receivables module was not yet incorporated into the system.
Dec pages and invoices were printed on pre-printed, 5 carbon layer copies.
1992
As agency billing began to fall out of favor, most development was spent on receivables, direct billing, and refunds.
1993
Work on check printing and commissions began.
1994
A major update was released that integrated the rating and policy processing features. This update was designated M.I.C.S. 2.0.
The new update was designed to run on the BBX platform, allowing the software to run on personal computers.
The Desktop Era
1998
Exploratory work began on the successor to M.I.C.S. The project was code named "Hercules."
2000
Development began on the new Windows-based system. The software was named Mutual Expert.
2005
Mutual Expert desktop system is officially launched.
2012
A Web-based agency portal was created. This initially supported Homeowners and Mobile Homeowners lines of business.
2013
Dwelling Fire, Farm Owners, and Farm Fire rating was added to the agency Web portal.
The Cloud Era
2014
Work began on an all new Web-based policy management system. This project was code named "Spidey."
2015
While work continued on the new cloud version, Commercial Fire, Commercial Liability, and Commercial Package Policies were added to the desktop version's agency Web portal.
2017
The Web-based rewrite of Mutual Expert launches as [dot] Expert.
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