Solution

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[dot] Expert is a flexible yet easy-to-use system that enables you to manage all aspects of a policy’s lifecycle. And with Mutual Expert’s commitment to provide continual updates to [dot] Expert, the features you see today are not the only ones you’ll have tomorrow.

For Your Company

Go Grellow for your company by switching to [dot] Expert, a flexible yet easy-to-use system that enables you to manage all aspects of a policy’s lifecycle

Policy

The [dot] Expert policy module gives you complete control over policy rating, underwriting and management. The powerful rating engine was engineered to handle both personal and commercial lines of business while giving you the flexibility you need to maintain your own insurance products.

  • Configurable underwriting rules, rates, and formulas.
  • Customizable user inbox for company messages and assignments.
  • Complete inspection tracking, from initial request to compliance issues.
  • Third party integrations to simplify processing.
  • Automated processing based on carrier-defined rules.

Billing

With [dot] Expert, you can reduce your carrier’s operational cost through automation and batch processing. The billing module streamlines the routine process, enabling your billing department to focus on the situations that demand their attention.

  • Company-defined payment plans and fee structures.
  • Transfer money between different accounts and policy periods.
  • Sweep agency and/or policyholder accounts for electronic payments.
  • Integrate with online payment processors.
  • Email billing reminders based on company rules.

Claims

The [dot] Expert claims management module enables your company to track multiple claimants per accident, with separate reserves and payments. By allowing both agents and policyholders to submit first notices of loss, your company can process claims quickly and, in turn, improve customer service.

  • Built-in diary and reminder system.
  • Complete litigation tracker.
  • Record salvage and subrogation.
  • Track individual coverage and peril items.
  • Issue Loss and LAE payments via check or EFT.

Reports

[dot] Expert comes with a comprehensive report library that displays the data you need from all aspects of your business. These reports – from your standard booked premium reports to your more complex reinsurance bordereaux – were developed with the guidance from industry experts.

  • Custom report designer for ad-hoc reporting.
  • Schedule automatic report runs and deliveries.
  • Report data grouping and filtering capabilities.
  • Premium and claim reinsurance reports.
  • Schedule P and loss ratio analysis reports.

For Your Agents

Go Grellow for your agents by giving them full quote, bind, and endorsement functionality as determined by the rules and permissions you set.

Agency Portal

The [dot] Expert agency portal provides your agency force with full quote, bind, and endorsement functionality as determined by carrier-defined rules and agency permissions. With the powerful and flexible agency portal, you can streamline your underwriting process so that your underwriters can focus on the more challenging risks.

  • Straight through processing

  • Electronic signatures

  • Unique quick quote feature

  • Reports and dashboards

  • First notice of loss

  • Policy downloads

For Your Insureds

Go Grellow for your insureds by providing them direct access to their account where they can view information concerning their coverage, bills, and losses.

Insured Portal

The [dot] Expert insured portal provides your customers direct access to their account from any Internet-enabled device. By registering for an account, your customers can view coverage, billing, and claims information for all of their policies. Your customers can also submit FNOLs; make a payment; and even opt into paperless delivery.

  • Paperless delivery

  • Make a payment

  • First notice of loss

  • Declaration pages

  • Policy forms

  • Invoices